Returns

Our return policy is in the FAQ page (link at the bottom of any page on our whole site). This page is meant to help you get the most credit possible for your returned goods, and allow you to submit a return form.

Return Step 1 of 2:

Call us at 503-389-5413

We will issue you an RMA (return material authorization) via e mail if we approve your return. We accept returns per our return policy. Exceptions to that policy (if made) are approved on a case-by-case basis. Returns without an RMA number AND a filled-out RMA form will result in no credit being issued.

Return Step 2 of 2:

Package Your Goods For Return.

You will need the RMA number from step 1 in the box, otherwise we will have no idea why a die set, tubing notcher, racoon, or collectible action figure with real karate-chop action showed up here. Wrapping (with plastic wrap) the RMA # to the items is the best method. Please read this whole section to make sure you package your item correctly. All packaging material can be purchased at Home Depot, the UPS store, or any other packaging store. You can also re-use packaging material from home/work.

*Do NOT apply packing tape directly to your items. If we have to remove adhesive from your return we will charge you $100/hr shop rate to do so.

Our return poilicy can be found by clicking on “FAQ” at the bottom of this page.

Do You Like to Roll The Dice?

This box is not packed well. It is a re-used import carton, which is not strong at all. The seams were not all taped (an “H” pattern covers all seams on regular boxes). While the product inside was wrapped in paper, it had no other edge protection, and was not secured to other items in the box (which are now missing). Void fill was likely not used. This person will not be happy with the result of their return. We can only issue credit for what shows up here in the condition it arrives in.

Prepare For Success

This is a stronger box (see below for ratings). It is in good condition as well. You can see the products inside are all secured together so they can’t damage each other. There is also closed-cell foam around the edges, and peanuts for void fill. Paper is a great choice for void fill as well, but it must be packed TIGHT and wrapped around edges in a way that they do not move around and get exposed to damage. 95% of all die damage occurs to edges! Void fill does nearly no good at all when it is not done completely. A partially void-filled box is not ready for shipping. Void fill can include recycled materials like empty clean egg-crates, torn up cardboard boxes, etc. DO NOT USE AIR PILLOWS. They are for lightweight items like the light bulbs you ordered off Amazon last week.

Box Strength

Most boxes have this rating on them. Some custom made boxes do not. We ship almost exclusively in 51ECT double wall boxes. IF you use anything less with heavy metal tools in the box, you have to compensate for the lower box strength with better packaging inside the box. Double boxing (with void fill between the box layers if they aren’t a tight fit) is a GREAT way to use weaker boxes for a heavy duty job.

Insurance

Unless you are willing to accept an apology (from a shipper) in place of your credit from us, use insurance. All carriers offer insurance, with USPS being a little less likely to pay a claim than UPS or FedEx. Insure the package for the FULL RETAIL PRICE. Insurance with UPS and FedEx are usually $1 for every $100 insured ($3 for $300 of insurance). They are likely to ask for photos of the packaging, taking photos at the time of shipment is best. If you don’t package your items well, they will not pay the claim. If you package them the way we recommend on this page, they are highly likely to be packaged acceptably by any carrier.

Return Policy:

All items not in our Swag category (like tools):

We accept returns within your First 30 days of ownership for unused merchandise only. Returns of most (see below for exceptions) items that have been shipped to the customer except those in our swag category are subject to a 20% restocking fee and the buyer pays the return shipping (we can e-mail you a FedEx label so you can use our discounted rates if you wish). Items in our swag category are subject to a 50% canceled order fee (to combat fraud, applies to product only, not shipping). SWAG items are NOT RETURNABLE, Although we stand behind our products and we will help you work through any issues you may be having with any of the items we sell. In no case is shipping refundable. Exceptions to regular restocking items are any package/purchase over $3,000. These large packages are very labor-intensive and time-consuming to assemble and often include machine-to-order and custom-configured irreversible customization that would be very costly or downright impossible to change. All packages/transactions over $3,000 are for these reasons subject to restocking fees if canceled at any point after they are paid for, either in full or with a partial/deposit payment. Refused/Undeliverable shipping is considered a return, and will follow the same restocking fees as other returns in their respective categories.

Items in our Swag category (mostly clothing):

SWAG items are NOT RETURNABLE. We are happy to exchange them for another size if the fit is not what you expected. For exchanges, there is no restocking fee, you just pay shipping both ways. Items in our swag category are subject to a 50% canceled order fee (to combat fraud, applies to product only, not shipping). Cancellations attempted to be made after a monthly product drawing will not be able to be canceled unless you specified in writing at the time of your order that your purchase was to be excluded from our monthly drawings. This policy is to be fair to our paying customers who are entering into drawings legitimately. If any of our sales or management staff suspects a customer of trying to defraud Rogue Fabrication pertaining to our monthly giveaways, you will no longer be entered into the giveaways when you purchase swag from us.

Local Pickup orders are subject to restocking the moment they are completed (ready for pickup) if canceled. Our labor and material investment occurs at the time of order completion, just like a shipping order.

Customized products cannot be canceled on an order and cannot be returned under any circumstances. Any return policy offered or implied by Rogue Fabrication applies to the original purchaser only. Proof of purchase is required.

Electric/Hydraulics and Motors ONLY

This section supersedes any other section or terms. All items sold by Rogue Fabrication that contain either an electric motor or hydraulic components are subject to this section. Due to the delicate nature of electric motors and their substantial weight, they are more delicate that most products. Due to the same factors and additional environmental risk from oil, hydraulics carry even more risk. Due to these factors, we do not recommend shipping hydraulics and motors whenever it can be avoided. They are safer and more sensible to repair on site than to ship both ways to try to restore to working condition. When a valid warranty cause is determined, repair parts are sent along with instructions (verbal or written) to make the repair. In the event that an on-site repair is not possible, the unit may be returned by the customer for warranty service. This means the customer will:

  1. Drain the unit of any oil present (if applicable).
  2. Discharge any stored energy in capacitors or other storage devices (if applicable).
  3. Package the unit according to carrier requirements for the class and weight of goods being shipped.
  4. Pay for postage to send the unit back to our facility. If your warranty claim is approved, we will refund shipping back to you (matching what you spent) up to a maximum of 125% of what our web page would charge to ship the same item to you. This means that you may not want to bring the bare item to a packing and shipping service center and pay them to pack your item, as that could cost more than you would be reimbursed.

Once received, we will evaluate the condition of your returned item and advise you on it’s condition and costs of repairs prior to proceeding with repair. Any symptoms of your original warranty concern will be treated as warranty repair (free of charge) – so long as your warranty is approved. Any symptoms or conditions that are new (not described to us prior to you shipping the unit back) – will be treated as damage not covered by warranty. Non-warranty covered damage will still be repaired, but it will be done at a discounted shop rate of $75/hr plus retail cost of parts. During this entire process, photos and documentation are critical. If there is not a photo of how your package was packed and shipped, carriers will assume it was packed the exact way it arrived at the final destination. If there are no photos of the item in like-new condition and it arrived mangled, carriers will assume it was mangled prior to shipping.

Your hydraulics and/or motor-containing goods are your property once they are delivered to you. When you work on them, package them, ship them, and while they are in transit, they are still your property. Once they are here in our physical possession, they are still your property, although we take responsibility at that point for their security and care. This means that if you want to have your goods insured during transit to us, it will be you who insures them. If we ship your goods back to you, we will cover return shipping and insurance on approved warranty claims. On non-approved claims, you will be responsible for return shipping and insurance (and we will properly package your items in accordance with carrier requirements free of charge).

When you purchase items containing hydraulics or electric motors from Rogue Fabrication, you agree to the terms of this section unconditionally. This is linked and recommended to be read in nearly every product that contains hydraulics or electric motors.

Air/Hydraulic Cylinders

These cylinders carry a 90 day warranty on parts and service. They carry a warranty on parts only that lasts until 1 year from the original purchase date.

We import these cylinders and quality test them 100%. We install made-in-USA release knobs on their valves. We top off oil and bleed every single one. Despite that effort and investment, after shipping they can still have defects up delivery. For this reason, we offer a 90 day warranty on parts and service. Due to cost of shipping and the risks of further damage in shipping, we always try to diagnose the issue over the phone or e mail with the customer. This will require some of your time. Please allow this process. Within the first 90 days, if a unit is determined to be defective based on the diagnostic process we follow, we will exchange the unit for another new unit. We will follow the exact same diagnostic process upon arrival. If your unit is working when it arrives, you will be responsible for the shipping costs of the return and the shipping costs of the new unit to you (these are an average of $30-60 per trip in the lower 48 US states). If your service address is outside the lower 48 US states, we do not cover shipping on this process/policy.

From day 91 to day 365, we will follow the same diagnostic process with the customer and send out any necessary parts for repair free of charge within the USA and Canada.  If your service address is outside the lower 48 US states, we do not cover shipping on this process/policy.

International Shipping and Warranty Disclaimer

International Orders – Duties, Taxes, and Fees
All international orders are shipped from the United States. The customer is responsible for any additional charges incurred once the shipment leaves our facility. This may include, but is not limited to, import duties, taxes, brokerage fees, customs clearance fees, and any other charges imposed by the destination country or carrier.

These fees are not included in your order total at checkout and are determined by your local customs authority. Payment of these fees is required for the package to be delivered. If a shipment is refused or returned due to unpaid fees, the customer will be responsible for all return shipping costs and any additional charges incurred.

International Warranty Policy
Products shipped outside of the United States are covered under a limited international warranty. While we stand behind the quality of our products, international customers are responsible for all shipping costs associated with warranty claims, including both inbound and outbound freight.

Due to the complexity and cost of international shipping, warranty support may be provided in the form of replacement parts, remote troubleshooting, or repair guidance at our discretion, rather than full product replacement.